CONTACT US
Inquiry form
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: theuniquesolestylist@gmail.com
or fill in our contact form:
FAQ
How is my purchase shipped?
Thank you for your purchase!
USPS is our preferred courier.
If you would like your purchase shipped with a different courier such as Fed Ex, UPS, or DHL there will be an additional $10.00 fee.
Rush delivery is available for an additional $15.00.
Do you accept returns?
No Refunds.
We do not accept returned items for refund or exchange. We will accept returns for store credit only.
No Exchanges
To do our part in keeping our staff
and customers safe during the Covid-19 Pandemic. All items will be final sale.
Company Policy
Due to an increase in demand, and in response to the Corona Virus Pandemic, please allow 5-12 business days for your order to be processed, shipped, and for your tracking number to be provided. This does not include holidays and weekends. .
Your tracking number will be provided once your item has shipped.
We follow the shipment schedule of our vendors. The delivery schedule is subject to change during or around all holidays and/or federal mandates.
Deliveries could be subject to take longer than anticipated in your area. Please check with your local post office for employee shortages.
Unique Sole is not responsible for extended delivery times or mistakes made on behalf of the mail currier service.
We mail to the address listed on Pay-Pal/Square accounts, unless instructed otherwise by the customer.
Please email theuniquesolestylist@gmail.com with any additional changes or instructions.
Do your shoes run true to size?
Sizing may vary. Please read the description listed below each shoe in order to select the appropriate size.
Please note, sizes 8,8.5,9, and 10 are our most popular sellers.
Unable to find your size? We’re here to help. Send US a chat or email us at theuniquesolestylist@gmail.com.
How can I reach Customer Service?
Contact our customer service team by email at theuniquesolestylist@gmail.com. Please allow 24 hours for a response.